At the moment we only ship to Puerto Rico and the United States.
The shipping service we use is USPS (United States Postal Service). Shipping days are Monday, Wednesday and Friday (this set days will give us time to make handmade and personalized items).
Personalized products can take more time to ship (1-2 weeks to ship), since the manufacturing (handmade) process can take a couple of days, while we make sure that the product passes every quality check before shipping.
Another factor that can influence our shipping time is the weather, some of our products cannot be worked with in certain weather (cold and/or rainy days), but we are still working hard to make sure that we make your product as soon as possible and it is in the best quality.
If you have any concern or query after placing your order feel free to contact us through our email creacionesan2018@gmail.com or through out our social media pages.
We offer different alternatives for payments such as PayPal, credit/debit cards and Apple Pay. The payment information is extremely confidential.
If a package is returned to us due to an incorrect address, the address we use is the one you provide on the order and take it directly to the shipping system we use to create your shipping labels. We do not make any changes to your address. If an order is returned to us we will contact the person, if the person doesn't provide the correct address on any occasion we contact them (maximum two separate times) we will not ship it since we assume the person is no longer interested. If some time passes the person reaches out to use with the concern, they will have to pay the shipping again if they desire to receive the order or we can cancel it and refund them for the products (the shipping charge will not be refunded since we shipped it once and bought a shipping label).